Data challenges 50% complete – MTN assures customers

MTN Ghana says significant progress has been achieved in restoring issues with mobile data connectivity in the country.

According to the telecommunication giant, the current interruptions in data connectivity experienced throughout the sub-region is as result of “double undersea fibre optic cable cut in Europe”.

On Thursday January 16, customers of MTN have lamented the poor data services rendered by the telco resulting from the damaged cables that serves the sub-regions.

The company however says that significant progress have been made to salvage the situation.

“MTN Ghana confirms that significant progress has been achieved in restoring the mobile data connectivity issues. The restoration has commenced and so far, we have attained 50% resolution.” – the statement said.

The telco says users can now access some data services with appreciable speed.

“You can now experience appreciable speed levels with picture, video and general downloads as well as WhatsApp and International Outgoing calls. Updates will be shared as more progress is made.” – the statement read.

 

Find below the full MTN statement

MTN ASSURES CUSTOMERS THAT CONNECTIVITY ISSUES IN GHANA ARE BEING RESOLVED.

MTN Ghana confirms that significant progress has been achieved in restoring the mobile data connectivity issues. The restoration has commenced and so far we have attained 50% resolution.

You can now experience appreciable speed levels with picture, video and general downloads as well as WhatsApp and International Outgoing calls. Updates will be shared as more progress is made.

Connectivity was interrupted over the last two days as a result of a double undersea fibre optic cable cut in Europe which affected six Operators in six West African Countries and beyond. This situation affected our internet services, due specifically to issues with the West Africa Cable System (WACS).

MTN is committed to providing you with the best experience and wishes to thank you, our loyal and valued customers, for your patience during this difficult period. We will continue to work tirelessly on fully resolving the mobile data connectivity issues in the shortest possible time.

We thank all our cherished customers for their patience during this period.

 

Thank you.

 

Story by: Michael Papanii | universnewsroom.com